COMMONLY ASKED QUESTIONS
WHAT ARE THE SHIPPING OPTIONS?
We offer Royal Mail 1st Class.
Delivery is free for orders over £25.
If your order is under £25, a £1.99 delivery fee will be charged.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Typically 1-3 working days (via Royal Mail).
WHERE DO YOU SHIP TO?
We currently ship to UK only.
I NEED TO CHANGE OR CANCEL MY ORDER!
No problem… just send us an email to email@example.com within hour of placing your order.
WHAT IS YOUR RETURN POLICY?
You can return any of our products within 30 days of delivery for a refund.
To be eligible for a refund, your items must be unused and in the same condition that you received it.
To return your order, log into your account, click on the returns sections on the left-hand side and submit your form.
Alternatively, you can contact us via email firstname.lastname@example.org
Our Customer Service team will be in touch with you.
HOW DOES THIS PRODUCT COMPARE TO OTHER BRANDS?
We are the only brand to offer keto coffee (MCT coffee) in a ready to brew bag. We use proper freshly grounded coffee, unlike some brands who uses instant. Our coffees and creamers are packed in individual sachets for your convenience- so you can enjoy your keto coffee at work, on holiday or whenever you are away from home.
HOW LONG IS THE SHELF LIFE ON THESE COFFEE?
Our products have up to 12 months shelf life from the date of production. We never ship out any product with less than 3 months shelf life (unless it’s in the clearance sales or free sample pack, which will be clearly stated in the product description).
IS IT SAFE TO CONSUME THE PRODUCT AFTER THE BEST BEFORE DATE?
Yes, it is safe but the quality may not be at its highest.
WHICH COFFEE IS YOUR FAVOURITE FLAVOUR?
Our favourite is the coconut flavour as it really adds depth to plain coffee. If you're a fan of coconut then you will love this one!
I HAVE A COFFEE FLAVOUR IDEA. CAN I SEND IT TO YOU?
Of course you can! We love trying new flavour recipes.
CAN I TRY YOUR COFFEE BEFORE I BUY?
Of course you can and it's on us.
All you need to do is choose your free sample pack and then pay £1.99 for shipping.
Here is the link to your free sample pack: https://www.bulletbeanblend.com/product-page/free-sample-3-brew-bag-in-sachet